Getting your first withdrawal right is the real test of any iGaming platform — this guide shows you how to pass it.
Getting Ready
- Verify your email address after registration.
- Complete the KYC (Know Your Customer) process by uploading a valid ID and proof of address.
- Choose a preferred payment method from the available options.
- Check the minimum and maximum withdrawal limits for your chosen method.
- Understand the wagering requirements attached to any active bonuses.
- Enable two-factor authentication (2FA) for added security.
Registration
- Visit https://rollchain.eu/ and click the Sign Up button.
- Fill in your personal details: full name, date of birth, email, and address.
- Create a strong password and select your preferred currency.
- Confirm your email by clicking the link sent to your inbox.
- Log in to your new account.
- Make your first deposit using a suitable payment method.
How Wagering Works
Wagering requirements determine how much you need to bet before you can withdraw bonus winnings. For example, if you deposit €100 and receive a 100% bonus up to €200, your total bonus is €100. With a typical wagering requirement of 35x (bonus + deposit), the calculation is:
Wagering target = (Deposit + Bonus) × Wagering multiplier
So, (€100 + €100) × 35 = €7,000. This means you must place bets totaling €7,000 before any winnings from the bonus become withdrawable. Note that not all games contribute equally — slots usually count 100%, while table games may contribute less.
Safety & Licensing
Rollchain operates under a Curacao eGaming license, ensuring a regulated environment. Important: Curacao-licensed casinos do not withhold local taxes; it is your responsibility to declare winnings according to your country’s laws. Always use strong passwords and enable 2FA to protect your account.
Financial Operations
| Payment Method | Min Deposit | Max Withdrawal | Processing Time |
|---|---|---|---|
| Visa/Mastercard | €10 | €5,000 | 1–3 business days |
| Skrill | €10 | €10,000 | Up to 24 hours |
| Neteller | €10 | €10,000 | Up to 24 hours |
| Cryptocurrency (BTC, ETH) | €20 | €50,000 | Instant – 1 hour |
Watch our video tutorial for a visual walkthrough:
Common Problems & Fixes
- KYC pending: Ensure documents are clear and match your registration details. Resubmit if rejected.
- Withdrawal declined: Check if wagering requirements are met or if your payment method is restricted.
- Slow processing: Weekends and public holidays may delay bank transfers. Use e-wallets for faster payouts.
- Insufficient funds: Verify that you have met the minimum withdrawal amount after fees.
- Technical errors: Clear your browser cache or try a different device. Contact support if persistent.
Good to Know
Rollchain offers a multi-tier loyalty program where you earn points for every real-money bet. Points accumulate and can be exchanged for free spins, cashback, or exclusive bonuses. Higher tiers unlock faster withdrawals, higher betting limits, and a personal account manager.
Common Questions
How long does a withdrawal take?
Processing times vary by method: e-wallets typically process within 24 hours, cards take 1–3 business days, and cryptocurrencies are often instant after approval.
What documents are required for KYC?
You will need a government-issued ID (passport or driver’s license) and a recent utility bill or bank statement showing your name and address.
Are there any withdrawal fees?
Rollchain does not charge fees for withdrawals, but your payment provider may apply a small charge. Check with your bank or e-wallet.
How can I check my wagering progress?
Log in to your account and navigate to the ‘Bonus’ or ‘My Account’ section. A progress bar shows how much you have wagered toward the requirement.
Is my personal data safe?
Yes, Rollchain uses SSL encryption to protect your data and adheres to strict privacy policies. Always keep your login credentials confidential.
Can I cancel a withdrawal request?
Withdrawals can be canceled only if they are still in ‘pending’ status. Once processed, the transaction cannot be reversed.
What happens if my withdrawal is rejected?
Contact customer support to understand the reason. Common causes include incomplete KYC, wagering not met, or a payment method issue. Resolve the issue and re-request.
By following these steps, you can ensure a smooth withdrawal experience on Rollchain. Always gamble responsibly and verify the latest terms directly on the site.